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Refund Policy

At KINETIC CURE, customer satisfaction is our priority. We aim to provide high-quality wellness and massage products. Please read our Refund Policy carefully before making a purchase.

 

1. Eligibility for Refund

You may be eligible for a refund if:

  • You received a damaged, defective, or incorrect product.

  • The product is returned in unused condition, with original packaging, accessories, and invoice.

  • The return request is raised within [7/10/15] days of delivery (as mentioned on the product page).

 

2. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, negligence, or improper handling.

  • Normal wear and tear.

  • Products returned without original packaging or missing parts.

  • Items marked as non-returnable on the product page.

  • Personal hygiene-related products once used (for safety reasons).

 

3. Refund Process

  • To request a refund, contact us at support@kineticcure.com with your order ID, reason for return, and product images/videos.

  • Our support team will review your request within 48 working hours.

  • Once approved, the product must be returned as per instructions provided by our team.

 

4. Refund Timeline

  • After receiving and inspecting the returned product, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

 

5. Replacement Option

In certain cases, we may offer a replacement instead of a refund, subject to product availability.

 

6. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund.

  • Once dispatched, cancellations are not allowed and will be treated as a return request.

 

7. Damaged or Wrong Product

If you receive a damaged or incorrect item:

  • Notify us within 24–48 hours of delivery.

  • Share clear images or an unboxing video to help us resolve the issue faster.

 

8. Refund Rejection

KINETIC CURE reserves the right to reject refund requests if:

  • The return conditions are not met.

  • Insufficient proof is provided.

  • The return request is raised beyond the allowed period.

 

9. Policy Updates

KINETIC CURE reserves the right to modify this Refund Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.

 

10. Contact Us

For refund-related queries, please contact:

Email: support@kinetic-cure.com
Brand Name: KINETIC CURE

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